Customer Service and Support PagePack Quick Facts PagePack is an all-inclusive service agreement that combines class-leading service with all your Xerox supplies in one simple contract includes all consumables, excluding print media hardware support and maintenance access to the Customer Welcome Centre for technical support cost-per-page is the same regardless of coverage request consumables using our online tool when you need them Simple and Flexible Based on your estimated page volume, we will help you determine a Service and Supplies Plan that perfectly suits your needs. Easily understandable contract that is automatically renewed on its anniversary. All-in PagePack contracts provide predictable invoices from a single source, allowing clear visibility of total costs and enabling you to accurately budget for your office printing. Any page volume over and above your contract commitment is charged at a flat rate per page.
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No Service Call is needed for installation of this software. This release is Common Criteria certified. This system software release for the products listed below is designed to be installed by the customer.
Please follow the procedures in the bulletin to install the solution. This system software version is a full system release so the patch criticality rating is not applicable. The software release is compressed into a Contact Xerox Technical Support to obtain system software release A new version of the bulletin will be published once the new information becomes available.
These four releases are Common Criteria certified. These system software releases for the products listed are designed to be installed by the customer. Please follow the procedures in the bulletin document to install the solution. The system software versions are full system releases so the patch criticality rating is not applicable.
These software releases are compressed into zip files and can be accessed via the links in the bulletin document. The process to update a ColorQube 93XX device to the Common Criteria Certified version of software may require an extra step depending on the current software version.
The details are contained in the bulletin along with an updated link to the CCC version of software. These software releases are compressed into zip files and can be accessed via the links in the bulletin document Xerox Security Bulletin XRX v1. These particular protocols should not have been present in the production configuration and need to be removed from that configuration to minimize the possibility of unauthorized system access. A software solution patch P49 is provided for the products listed.
This solution is designed to be installed by the customer. The software solution is compressed into a 3 KB zip file and can be accessed via the link below or via the link following this bulletin announcement on the Xerox Security Site. No technical content in the bulletin has changed. Vulnerabilities exist that, if exploited, could allow remote attackers to insert arbitrary code into the device. This could occur with a specifically crafted Postscript or firmware job submitted to the device.
If successful, an attacker could make unauthorized changes to the system configuration; however, customer and user passwords are not exposed. Links for the software needed are contained inside the bulletin. This could occur with a specially crafted sequence of commands entered through the Web User Interface.
XEROX ColorQube 9300, 9301, 9302, 9303 Service Manual
When used in this agreement the term "Xerox" shall mean Xerox Corporation, its operating companies, subsidiaries and affiliates. If you are installing the Software on behalf of the end user you must agree that you are acting as an agent of the end user customer before proceeding. As agent for the end user you hereby agree that you have either; 1 read and agree to the terms of this Agreement as authorized by the end user, or 2 you have made the end user aware of the license terms and the end user has explicitly accepted them. Xerox grants to you a non-exclusive, non-transferable license to use the Software on the Xerox-brand equipment on which it was delivered or, if delivered separately, on a single item of equipment. You have no other rights to the Software and may not: 1 distribute, copy, modify, create derivatives of, decompile, or reverse engineer Software; 2 activate Software delivered in an inactivated state; or 3 allow others to engage in same. You may make archival or back-up copies of the Software, provided each copy contains all of the copyright and other proprietary notices contained on the original Software and such copies and is used only for back-up purposes. The Software may include code developed by one or more third parties.
ColorQube 9300 Series
ColorQube 9301/9302/9303 Support & Drivers